Job Opening
Jhpiego Indonesia
Agustus 2015

Quality Improvement Coordinator Temporary

  • Cirebon (West Java)
  • Bogor (West Java)
The Expanding Maternal and Neonatal Services (EMAS) project is a five-year USAID-funded project that seeks to reduce maternal and newborn mortality in Indonesia.    It focuses on improving the quality of emergency obstetric and newborn care provided by hospitals and Puskesmas and on strengthening referral systems that transfer sick mothers and newborns between facilities. EMAS works in 30 districts/cities across 6 provinces.

The Quality Improvement Coordinator will coordinate and provide support to all EMAS health facility activities at the district level.  He/she will work closely with the District Facilitator, Provincial Clinical Mentors, Referral Services Coordinator, M&E Officer, and the EMAS clinical mentoring teams to support health facilities to assess their progress, develop action plans, and take action. He/she will also assist the facilities to utilize tools to ensure quality maternal and newborn services and patient satisfaction.  The Quality Improvement Coordinator will also assist the District Facilitator to represent EMAS quality improvement efforts to the hospitals/puskesmas, District Health Office, Pokja, and Bupati office.  A key aspect of this position is strong teamwork with all members of the EMAS district and provincial team.

  • Coordinate EMAS activities in facilities, including site visits by EMAS clinical advisors and mentoring teams, donors and visiting doctors.
  • Follow up on action plans developed during mentoring visits to ensure that progress is being made by the facilities
  • In conjunction with facility staff, organize and equip EMAS maternal and neonatal facilities according to EMAS specifications and activities.
  • Work with EMAS clinical mentors to track and report on progress of EMAS clinical activities including completion of dashboards and performance of mortality audits
  • Collect clinical performance data from each EMAS target facility on a monthly basis to submit to EMAS M&E officers in the province. 
  • Maintain EMAS clinical decision support tools in coordination with facility staff to maximize use and to identify barriers that impede their use.
  • Together with the Referral Systems Coordinator, assist in the development of Perjanjian Kerjasama amongst health facilities in the district
  • Support the District Team Leader to introduce and monitor the use of referral Performance Monitoring tools with DHO teams
  • Collaborate with Provincial ICT specialist to ensure that the Referral Exchange system (SIJARIEMAS) is functional within Emergency rooms (general, maternal and neonate)
  • Disseminate results of Referral Exchange system (Sijariemas) with facility staff to ensure follow up/problem solving
  • Oversee the development and use of service charters in each facility
  • Monitor the development and use of patient feedback mechanisms
  • Promote midwife participation in SMS-based learning approaches (SIPPP)
  • Develop and maintain excellent relationships with colleagues and partners at health facilities and District/City health office
  • Contribute to quarterly/annual plans and reports as directed

  • Medical or Public Health Background, preferably doctor, midwife, or nurse
  • Experience and comfortable working in hospitals and Puskesmas
  • Experience in gender program
  • Ability to analyze, troubleshoot, tackle and report on problems in coordination with a multi-disciplinary team
  • Experience collecting, analyzing and contextualizing clinical data
  • Ability to work in a complex environment with multiple tasks, short deadlines and pressure to perform.
  • Demonstrated ability to take initiative and work within a team
  • Strong interpersonal writing and oral presentation communication skills in both Bahasa Indonesian and in English
  • Experience working with international non-profit organizations
  • Ability and willingness to travel to designated facilities within the district as needed

    Please e-mail cover letter, CV, and indicate the position of interest in the subject of your email.