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Management Systems International, Inc
Strengthening Integrity and Accountability program 1 (SIAP 1)

Terms of Reference
Position: Professional Services (Software Developer/ Mobile Application Expert) for LAPOR! - SP4N Mobile & Client Apps Developer
Languages Required: Indonesia
Working Period: January 2016 - April 2016
BACKGROUND 
Government of Indonesia has continued its efforts in regards to improve the quality of public services. One of them is to provide access to the public to deliver their complaints on any public services provided by the public institutions, as stated on the Law Number 25 year 2009 on Public Services. By then, since 2013, MSI-SIAP 1 has cooperated with its Government partners –the Ombudsman (ORI) and the Ministry for Administrative and Bureaucratic Reform (KemenPANRB) - in improving their case management systems (CMS).
As a follow up of the Law, President has enacted the President Regulation (Perpres) Number 76 Year 2013 on the management of public services, which implies the establishment of the National Public-Service Complaint Handling System (SP4N), an integrated system of public complaints of all government institution in regards to the public services. KemenPANRB–ORI-the Office of the Presidential Staff (KSP) is closely working to improve the LAPOR! (the complaint channel developed by UKP4) which has been announced by KemenPANRB to be the national online public service complaint system with a new brand LAPOR! - SP4N. LAPOR! - SP4N will be managed in coordination between the Office of the Presidential Staff (KSP), KemenPANRB, and ORI. 
To date, LAPOR! has a blackberry and android application. To maximize the use of this platform, SIAP-1 would like to seek the services of software developer/mobile application expert  to develop other mobile application for iOS (Apple) and Windows Phone to be used by public and client apps to be used by government officials. This mobile and client apps are meant to provide the key features of the LAPOR! - SP4N platform to Apple and Windows Phone mobile users, thereby strengthening LAPOR! - SP4N outreach and ensuring optimal availability of the application among the target audience.
SCOPE OF WORK: 
A. Objective: 
  • Develop LAPOR! - SP4N mobile application for iOS and Windows Phone devices.
  • Develop LAPOR! - SP4N client application for Android and iOS devices
B. Activities:
1. Preparation Phase
  • Meeting with LAPOR! team to gather inputs on expected features of the application
  • Draft timeline in developing mobile & client apps;
  • Create a design and layout for responsive native mobile application;
  • Create a scheme for responsive client application;
  • Present design & layout to beneficiaries
2. Development Phase
  • Based on approved design, develop an application for both iOS and Windows Phone devices, by using the web API provided by the platform developer;
  • Build intelligent client apps to be embedded into government's officials mobile phone and integrated with LAPOR! - SP4N
3. Final Phase
  • User acceptance test for mobile & client apps; 
  • Final revision the mobile & client  apps;
  • Present the final mobile & client apps to beneficiaries
  • Handover to beneficiaries containing final report on the process of mobile & client application development, manual book on managing and troubleshooting the application
The requirement for LAPOR! - SP4N mobile application:
  • Application could run on the updated iOS platform
  • Application could use the internet access to communicate with the LAPOR! API in JSON format
  • Application could at least include: GPS, camera, upload document, SMS, and link to social media for sharing 
The requirement for LAPOR! - SP4N client application:
  • Application could run on the updated iOS and Android platform
  • Application could acknowledge the incoming messages from the mobile phone
  • Application could filter the SMS which will be sent to LAPOR!
  • Application could confirm the message delivery (includes failure handling mechanism) in sending the reports to LAPOR!
  • Application could respond with LAPOR! API in JSON format
C. Deliverables:
  • Approved design & layout for mobile apps
  • Approved scheme of client apps
  • Screen captured of mobile application
  • Approved UAT Test for mobile and client apps
  • Final LAPOR! - SP4N mobile application for iOS and Windows Phone devices 
  • Final LAPOR! - SP4N client application for iOS and Android devices 
  • Handover notes to beneficiaries containing final report on the process of mobile  & client application development manual book on managing and troubleshooting the application
Qualifications
  • ICT Professional (individual or company)
  • An advance degree in  Information Technology/Computer Science, Multimedia, or related field.
  • Have at least 3 years of experience in developing mobile applications, especially for iOS and Windows Phone; 
  • Strong knowledge of languages for mobile development 
  • Experience in software testing is preferred 
  • Able to work individually or in a team 
  • Able to work at KSP Office whenever needed
Applicants are requested to send following documents to MSI SIAP-1:
  • CV/ Resume/ Portfolio/ Company Profile
  • Financial proposal - cost related to mobile & client application development (all inclusive) 
  • Please indicate “Mobile Application Expert” as the subject of your email addressed to recruitment@msi-siap.com no later than January 21, 2016