Catholic Relief Services Job Vacancy: Information, Communications and Technology Officer - Jakarta - Kerja Ngo

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Catholic Relief Services Job Vacancy: Information, Communications and Technology Officer - Jakarta

Catholic Relief Services (CRS) is a US – based humanitarian and development organization working in over 100 countries around the world to assist people victims of disasters, people in need and the disadvantaged regardless of race, belief or nationality. CRS has been operating in Indonesia since 1957 under the Memorandum of Understanding with the Ministry of Social Affairs to provide both humanitarian response and long-term development to the most vulnerable communities. CRS Indonesia’s current strategy includes emergency preparedness and response, disaster risk reduction, and integrated agriculture and livelihoods.

CRS/Indonesia is currently hiring for ICT Officer to be based in Jakarta.

Information, Communications and Technology Officer (ICT-O)

ICT Officer will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards in coordination with Regional Information, Communications and Technology Systems Manager (RIM) to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Job Responsibilities:
  • Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
  • Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
  • Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, provide input to budget for ICT related expenses included IT equipment lifecycle. 
  • Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
  • Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
  • Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
  • Provide, configure, deploy and maintain ICT4D/E solution to program area in collaboration with regional /HQ (GKIM) team and conduct/ support end-user trainings.
Education and Experience
  • Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
  • Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
  • Minimum of three years’ work experience in a position with similar responsibilities. 
  • Experience in introduction, design, implementation, and adoption of relevant technology and data management tools. 
  • Demonstrated capacity in management of network/server software and hardware devices and platforms. 
  • Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
  • Experience with ITSM and systems management tools preferred.
Required Language: Good command of Bahasa Indonesia and English both oral and writing.

CRS encourage qualified candidates to apply regardless of religion, race, gender, sexual orientation or disability, all recruitment practice and procedure reflect CRS commitment to protection children and vulnerable adult from abuse.


"Only short-listed candidates will be invited via e-mail/phone for Interview"
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