British Council Job Vacancy: Examinations Services Manager - Jakarta

The British Council in Indonesia is recruiting for the post of : Examinations Services Manager

1 (one) position, Permanent  - Jakarta

Programme Manager, Internationalising Higher Education (IHE)

Purpose of job: 

  • To manage the delivery of examinations to ensure compliance with security and exam body standards as wellas high levels of customer service to ensure business success.
  • To implement and monitor exam processes to support achievement of business targets and development plans.
  • To manage finance related to exams income, direct expenses and other administrative costs to meet financial compliance level.
  • Context and environment: (e.g. dept description, region description, organogram)
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Accountabilities, responsibilities and main duties:

Examinations delivery:

  • Ensure delivery of examinations complies with the exam boards and the British Council exam quality standards.
  • Assure secure and efficient processes are in place for compliance to exam body regulations, including conducting effective stock checks and other audits.
  • Build capacity so as to ensure smooth delivery of increased volume of examinations. Recruit, train and monitor venue staff and clerical markers in line with existing standards.
  • Supervise the operational planning for and delivery of exams sessions from the setting of registration dates to the delivery of test results.
  • Ensure implementation and operation of transformation that will include major changes to systems, processes and the team structure in the near future.
  • Ensure that all exam processes are in line with the British Council Equal Opportunities and Diversity, Child Protection, Data Protection and other overarching corporate policies.
Financial management and control:

  • Manage budgets and oversee financial and administrative returns. Ensure effective, compliant financial processes and accurate financial information.
  • Check monthly income reconciliations to ensure that there is adequate supporting documentation and that any differences between exams records and the British Council finance system are satisfactorily explained and accounted for.
  • Maintain accurate records of monthly exams expenditure against budget.
Management of partners and customer relationships:

  • Work closely with Exams partners to ensure the smooth and effective administration and delivery of exams across Indonesia.
  • Design and implement efficient and customer friendly processes that reflect the Council corporate customer service standards, as well as acting on objective feedback and using this to make improvements.
  • Lead on exams customer satisfaction surveys and scorecard.

Line management and team leadership:
Build and motivate an effective team that works toward the achievement of shared targets and objectives. Ensure all corporate HR and performance management standards are met. The post holder will manage the Exams administration team

Key relationships: (include internal and external)


  • Exams partners
  • Examination boards and professional bodies
  • Receiving institutions and organisations


  • Indonesia Examinations Team
  • Finance Team
  • Human Resources Teams
  • British Council Exams Regional Management Team
  • Test day staff (e.g. Examiners, Clerical Markers, and Invigilators)

Applicants who do not meet these requirements will not be short-listed for interview To apply, please visit British Council Jobs

Closing date for receipt of applications is by 23:59 UK time on Tuesday, 22 August 2017. It is essential that candidates use the application form provided on our website. The British Council does not accept CVs in place of the completed application form and it is unable to respond to telephone enquiries.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community.