SNV Netherlands Job Consultant: Mapping of Sanitation and Hygiene Service Provision - Indonesian

SNV is Looking for Consultant of Mapping of Sanitation and Hygiene Service Provision

SNV Netherlands Development Organisation
SNV is an international not-for-profit development organisation, working in 38 countries in Africa, Asia, and Latin America. SNV specializes in supporting the resourcefulness of development actors by developing local capacities, improving performance and services, strengthening governance systems, helping to create access for excluded groups and by making markets work for the poor. Our global team of advisors use their specialist sector and change expertise in Agriculture, Renewable Energy and WASH to facilitate sustainable change in the livelihoods of millions of people living in poverty.

Urban Sanitation & Hygiene for Health & Development (USHHD) Programme
SNV understands safe sanitation and hygiene services as a pre-condition for health and economic development in cities. With an annual urbanization rate of 4.4% (World Bank, 2016), a failure to invest in urban sanitation will become a barrier for almost any development. Access to sanitation is a human right and governments are the duty bearers of progressive realisation of this right. With the Sustainable Development Goals (SDGs), governments have committed to work towards universal access of safely managed sanitation services, this means services for all and addressing the safety of the entire sanitation value chain from access to safe disposal or re-use.

SNV supports local governments of Bandar Lampung & Metro Cities in Lampung Province and Tasikmalaya City in West Java Province to achieve sustainable and inclusive city-wide sanitation service in their area. Together, we change the way human waste is managed addressing different needs among the population, different parts of the sanitation service chain, and different geographical areas with appropriate service delivery models.

During the inception phase, SNV will analyse the city wide sanitation and hygiene service provision. In this "Mapping of Sanitation and Hygiene Service Provision" research, the main objective is to map the existing sanitation and hygiene service provision in Bandar Lampung, Metro, and Tasikmalaya cities. The focus is on, but not limited to, various providers of on-site facilities for faecal sludge (FS) containment, upgrading, and emptying; various service providers for faecal sludge treatment and disposal (such as IPLTs), and all others that are involved in the Faecal Sludge Management (FSM) service provision chain. Service providers' preparedness and capacity to cater to market demand, as well as the financial feasibility of the service business models, are to be analysed to get a clear picture of the service on the supply side. The research should be able to address the problems in service delivery and the opportunities for improvement to meet demand, and ultimately to recommend a financially, technically, socially, environmentally and institutionally sustainable sanitation and hygiene service provision for the three cities.

Purpose and Scope
The purpose of this work is to map the sanitation and hygiene services provision on the supply side in those cities, their compliances with relevant standards and legal framework, their feasibility, and the challenges and opportunities faced by these services to meet demand. Due to the different levels of access and safety of the existing sanitation conditions in the three cities, there should be different approach and focus in the mapping of the sanitation and hygiene service provision. At present, among the three cities, Tasikmalaya city has the highest Open Defecation rate and the lowest access to sanitation facilities. Therefore, in case of service providers of on-site facilities, the focus in Tasikmalaya is more on the FS containment and upgrading, whereas in Bandar Lampung and Metro the focus is more on the FS emptying.

The specific scopes of the work are:

  • Mapping of the Sanitation and Hygiene Service Provision - Identify all stakeholders and their roles in the faecal sludge (FS) management services supply chain and to what extend do these address (or not) the entire sanitation chain. These include, but not limited to:
    • Service providers of on-site facilities for FS containment and upgrading in Tasikmalaya and for FS emptying in Bandar Lampung and Metro
    • Service providers for faecal sludge treatment and disposal, such as IPLTs, in the three cities
    • Other relevant stakeholders involved in the FSM supply chain in the three cities, if any
  • Analysis of Service Compliance
    • Compliance with Occupational Health and Safety of FS Containment, Upgrading, Emptying, Treatment, and Disposal Services
    • Compliance with Existing Legal Framework
    • Compliance with relevant Operation and Maintenance Standards (incl. trainings, SOP, etc.)
  • Analysis of Service Provision Business Model - Mapping of the abovementioned service providers in terms of who they are, what they are doing, how much they are charging, what is the actual cost of services, etc. The objective is to estimate the financial feasibility of their services.
  • Analysis of Problems in Service Delivery and Opportunities for Improvement - Identification and assessment of the major challenges, problems, opportunities, and recommendations for improvement in the service delivery and quality for each involved in the sanitation & hygiene service supply chain.
Framework and Methodology

Data Collection
In general, primary data collection, including field visits, key informant interviews (KIIs), FGDs, and surveys may be used as relevant. Secondary data collection, such as for the collection of existing standards of occupational health and safety, as well as the existing legal framework, may be performed as relevant.

Data Analysis
Market and financial analysis could be used to analyse the service providers' preparedness, capacity, and financial feasibility in providing safe and sustainable sanitation and hygiene services provision.

The expected deliverables from the selected consultants are:

  • Detailed Assessment Protocol, including assessment questions and detailed methodology - deadline June 11, 2018;
  • First Report Draft in English, with a 2 pages summary in Bahasa Indonesia, deadline June 29, 2018;
  • A PowerPoint Presentation with the key findings and recommendations, in Indonesian, to be delivered to the programme partners in the 3 selected cities
  • Final Report (reviewed) in English, with a 2 pages summary in Bahasa Indonesia, deadline July 13, 2018.
The outline of the report is as follow:

Chapter One: Background and Introduction

  • On the USHHD Program
  • On the research work
Chapter Two: Methodology

  • Methods and tools
  • Data collection process
  • Limitations
Chapter Three: Findings in Bandar Lampung

  • Mapping of the FS Service Provision
  • Analysis of Service Compliance
  • Analysis of Service Provision Business Model
  • Analysis of Problems in Service Delivery and Opportunities for Improvement
Chapter Four: Findings in Metro
Same structure with chapter three

Chapter Five: Findings in Tasikmalaya

Same structure with chapter three

Chapter Six: Recommendations



  • Advise on the assessment set up and design, provide feedback as required;
  • Pay the fee and costs related to the research;
  • Assist with arranging contact with relevant stakeholders, interview, FGD, and workshop arrangement as required.
Consultants/Assessment Team

  • Lead the assessment, including methodology design, implementation (primary data collection and secondary data review), and report writing;
  • Involve SNV and relevant local government in the assessment process.
The research will be started from June 6 to July 13, 2018 with the following timeline:

  • Contract in place: June 6
  • Preparation of detail assessment protocol and tools: June 6-9
  • Coordination meeting with consultants (research protocol and tools): June 11
  • Data collection: June 12 - June 26
  • Analysis and report writing: June 18 - 28
  • First Report Draft: June 29
  • Final Report (reviewed): July 13
SNV will cover consultants' service fee, travel and accommodation costs in assessment area, and activity costs according to SNV's internal policy.

The applicants are requested to submit a financial proposal in line with activities and results.

Implementation Arrangement
Consultants will report to the USHHD Programme Leader and will work closely with the USHHD Team. Payment will be made in IDR to the agreed account with.

Assessment team should be experienced professionals with minimum 5 year experience in assessment of Small and Medium-sized Enterprises (SMEs) including informal businesses. Experience in urban sanitation and hygiene in Indonesia is a plus. The proposed team may consist of the leading researcher and supporting researchers to conduct the data collection.

The consultants must be fluent in Bahasa Indonesia and able to write report in English.

Application Process
Please send the application documents as follow:

  • Application letter
  • CV of the team
  • Sample of assessment report
  • Technical and financial proposal
To indonesia-procurement@snv.org by June 3rd, 2018 with the subject "Mapping of Sanitation and Hygiene Service Provision".

Only shortlisted candidate will be contacted