WORLD FOOD PROGRAMME JOB VACANCIES 2020

Career Opportunities: IT Operations Associate SSA-6 (125261)

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

ORGANIZATIONAL CONTEXT

Within delegated authority of Head Business Support/IT Operations Officer, the IT Operation Associate will be responsible for the following duties:

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informed decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end-users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capacity building of staff.
• Support the coordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met
• Maintain, upgrade, or enhance existing systems and applications including troubleshooting; and provide continuing user support including keeping stocks of spare parts and equipment to support the repair and maintenance of Information Technology and Telecommunications equipment.
• Develop technical specifications needed to facilitate procurement of TC/IT equipment and services at the least cost possible and in line with rules and regulations stipulated in the Non-Food Procurement Manual
• Prepare TC/IT tender documents and carry out technical evaluation of bids and proposals received;
• Identify and test new software and hardware for improving and upgrading system performance; install any technology upgrades as required
• Perform other related duties as required

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of University degree in Information Technology, Electrical Engineering, and relevant field. A post-secondary certificate in the related functional area.

Language: Fluency in both oral and written communication in Bahasa Indonesia and English

DEADLINE FOR APPLICATIONS

All applications should be received no later than Sunday, 27 September 2020

DETAIL INFORMATION & APPLY ONLINE CLICK HERE