WOMEN’S WORLD BANKING JOB VACANCIES 2020
- Title: Research Specialist – Indonesia
- Reporting to: Global Director of Research and Advocacy
- Classification: Full-time
- Location: Jakarta, Indonesia
- Start Date: Immediate
Women’s World Banking is looking for a multi-method Research Specialist based in Jakarta to join a forward-thinking, high-performing, collaborative team focused on delivering innovative customer experiences, banking services, and products that create business and customer value to serve low-income women. This position will lead to qualitative and quantitative research and thought leadership on women’s financial inclusion in Indonesia and in the region.
This position works with two different teams: the regional team and the global research team.
- The regional team provides advisory services to enable our client-partners to effectively reach and serve low-income women with relevant financial services. The team also executes on thought leadership and policy advocacy for Indonesia and the broader region.
- Research is integral to Women’s World Banking’s approach to understanding the financial lives of low-income women in emerging markets and developing innovative financial solutions for women’s security and prosperity. With this position, Women’s World Banking’s global research team is growing to seven full-time staff and two interns. This position is key to ensuring Women’s World Banking’s advocacy for women’s economic empowerment and financial inclusion is evidence-based.
The ideal candidate will have a successful record of publication on financial services or financial inclusion, focused on driving stakeholder action. S/he will be passionate about women’s economic empowerment and eager to serve as a thought leader in the financial inclusion community. S/he will be assertive and self-motivated, and eager to co-create with colleagues across the organization.
Responsibilities of the position:
As this is a multi-method position, we expect qualified candidates to have some experience with a combination of qualitative and quantitative methods, with the ability to delegate tasks that go beyond their skillset.
Research design and execution:
- Craft multi-method research projects, selecting appropriate research design to make progress on key research questions facing financial institutions, the financial sector, and policymakers as they engage with women’s financial inclusion.
- Obtain IRB approval where necessary, adhering to IRB protocol for research studies
Apply quantitative techniques, some examples of which could include:
- Sampling in complex environments
- Questionnaire development for primary data collection
- Manage large-scale survey implementation, training and supervising a research team
- Impact evaluation using experimental or quasi-experimental methods
- Data collection of bank transaction-level data to gain insights on customer behavior
- Data analysis, including a selection of the following methods: descriptive statistics, trend analysis, inferential and regression techniques, clustering or segmentation, predictive analytics, the building and utilization of indices, or other tools
Apply qualitative techniques, some examples of which could include:
- Literature reviews
- Key informant interviews
- Semi-structured interviews
- Ethnographic research or participant observation
- UX research methods
- Intercept interviews
- Customer journey mapping
- Work with the research team and regional staff to identify the most pressing topics for women’s financial inclusion in the region
- Provide data-driven insights through clear and concise writing. Outputs may include reports, blog posts, white papers, internal memos, and peer-reviewed journal articles.
- Present information, both internally and externally, in a clear and organized way, with visuals to support the information. Outputs may include webinars, panels at conferences, executive-level briefings, internal presentations, and more.
- Provide data-driven advice and guidance to colleagues working with financial services providers to guide the design of products and services.
- Participate in establishing partnership with network members, industry leaders, policymakers, and key decision-makers
- Participate in regional conversations on financial inclusion and economic empowerment, highlighting the gender perspective
- Synthesize research findings to identify opportunities for different stakeholders to take defined action to advance women’s financial inclusion
- Undergraduate or master’s degree in a relevant discipline
- 6-8+ years of work experience in work related to financial services, women’s empowerment, or non-profit
- Intellectual curiosity and creative problem-solving in research
- Successful track record working within a diverse, multi-cultural global organization, collaborating with remote colleagues, and delivering high-quality work with minimal supervision
Some combination of the following:
- Experience with experimental and quasi-experimental research design
- Experience with semi-structured interview methods and qualitative analysis
- Design survey questionnaires and programming into a data collection software (Survey CTO preferred)
- Participant observation, customer journey mapping, and UX research methods
- Excellent verbal and written communication skills in English and Bahasa
- Ability to travel within Indonesia, around the region, and occasionally to the U.S.
Within the first 75 days:
- Assume full responsibilities of the position
- Embrace Women’s World Banking’s values – Think Big, Own and Commit to It, Smarter Together
- Learn and comprehend Women’s World Banking’s business model
- Fully integrate into both Advisory Services and Southeast Asia team
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